Our response to COVID-19

People are our priority. We are securing the health and safety of our workforce and communities and ensuring the continuity of an energy supply upon which the world relies.

As the world faces an unprecedented health crisis, we stand with our people. This means our employees, who work tirelessly to bring energy to the world. It means our communities, the neighbors and the families who support us. And it means the global community – for whom energy is an essential and integral part of their lives.

To our employees – from oil rig to office space – we thank you. We understand that this is a challenging time, and know that the work you are doing ensures our operations continue as normal. We are proud to call you all Aramcons.

To our people all around the world, we are ready, and we are responsive. We are in this together.


A message from our President & CEO

As we continue to deal with the unprecedented impact of COVID-19, I would like to highlight the incredible efforts of our colleagues here in-Kingdom and around the world to ensure that we get through these testing times, together.

Amin H. Nasser, President & CEO
Disclaimer:  For informational purposes only. Please consult your medical provider or authority for advice.

Latest news and announcements

Chapter 1

Personal safety isn’t just personal. It’s a commitment to help protect ourselves, our families, and our communities. In the current COVID-19 situation, our behavior is paramount to control its spread, and the most important tool we have is awareness.

We can all help fight the spread of COVID-19 by adhering to proper hygiene practices, such as regularly washing our hands, sanitizing our surroundings, and avoiding touching surfaces in public places. Social distancing can similarly help reduce the rate of spreading COVID-19, as can wearing a facemask. Click here for safety precautions – print it and place it somewhere prominent as a reminder. Click here for guidance on how to wear a facemask.

Health and wellbeing

Chapter 2

When you think about it, prevention is the easy part.

What can be challenging is keeping your spirits up, adapting to new work and home situations, and handling isolation.

We’ve compiled an extensive list of best-in-class resources in five categories. Read on, get inspired, and explore ways to engage your body, mind, and spirit.

You can also reach the JHAH Emotional Help Line at (013) 870 – 1919 or click here to visit the JHAH Useful Resources.

FAQs and links

Chapter 3

Frequently asked questions

Please refer to MyHome for numbers to call and other resources.

We are monitoring the situation closely, so please check these FAQs regularly.

What is Saudi Aramco doing to prevent the spread of transmission? We are instituting measures to minimize the spread of the virus, and limiting exposure to at-risk individuals. Please check the latest updates section on this webpage for more details.
Where do I get official advice on the COVID-19 situation/travel? JHAH is sending weekly emails to all employees on the COVID-19 situation development and general advice. Employees should refer to JHAH website. For additional information employees can also refer to recognized health organizations/agencies such as the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC).
What do I have to do if I have recently returned from, have transited through, or have been in contact with someone who has been in a high risk country? Currently, all types of travel to the kingdom is suspended temporarily. However, prior to this suspension Governmental health restriction/directives were applied at point of entry in regards to quarantine. Personnel has sent an email mandating that all employees fill a declaration form for recent travel history or if they have been in contact with a confirmed COVID-19 case. You must complete the form as soon as possible if you have not filled it already.
If I have returned from traveling and I have a question about quarantine, what do I do? Instructions of quarantine (depending on date and country of travel) are given at point of entry or by medical facility, depending on date and country of travel. If you have questions you may contact your medical provider. You must remain in quarantine and fully comply with instructions given to you for the duration of the specified quarantine period to eliminate the risk of spread for 14 days from the date of your arrival.
Are there any guidelines around using Saudi Aramco assigned or U-Drive vehicles? There are no specific guidelines beyond Ministry of Health guidance on face masks and maintaining clean hands. U-Drive vehicles are disinfected after each trip; however, using protection tools such as gloves and face masks and hand sanitizers is the first line of defense.
Is there a standard Contractor Health Declaration Form and if so, where can it be found? Yes. The Declaration Form is for all employees and contractors to complete.
Do Health Declaration Forms need to be updated after a case has been confirmed? If you have new information to declare, it is imperative that you submit a Declaration Update. This is primarily if you have been in contact with confirmed cases of COVID-19 – or are a confirmed case.
Where do I obtain a medical certificate (PCR)? Please contact Saudi Embassy at current location for further details.
What happens when my exit-re-entry visa or Iqama expires while I’m out of Kingdom? Contact your local HR Service Center for more information.
I am currently on repatriation. Should I return to work? Due to the recent travel restrictions implemented by the Saudi government, employees who are currently OOK will not be able to return to the Kingdom. Contact your local HR Service Center for more information.
What if I am on personal leave out-of-Kingdom and cannot return due to the travel restrictions implemented by government? Contact your local HR Service Center for more information.
What is COVID-19 and how can I find out more? COVID-19 is an infectious disease caused by a new virus. It can be transmitted from one person to another by:
• Droplets from coughing and sneezing
• Close personal contact such as touching or shaking hands
• Touching an object with the virus on it, then touching your mouth, eyes or nose before washing your hands
The symptoms are similar to other respiratory infections, including a high temperature, cough, difficulty breathing, sore throat and runny nose. It can be contracted by people of all ages, however older people and those with pre-existing medical conditions appear to be more vulnerable. The recommended distance that people should stay from one another is 1-2 meters.
For further information, employees should refer to the JHAH website.
Will family be eligible for repatriation travel payment in 2020 without the need to be out of Kingdom? Yes, the employee needs to apply for their Repatriation and comply with the 14-day condition in Kingdom.
Following King Salman's recent directive to allow citizens to return home, are Personnel coordinating the registration of eligible individuals for Saudi Aramco? Does this apply to permanent residents (Iqama holders)? Saudis need to apply through the platform provided by the government. Expat residents need to contact HR help desk as this is case by case.
With the new 24-hour curfew, how do we deal with pets that need to go out for walk? Please use a backyard or the area close to your property, applying common sense.
Is it still safe to attend and conduct in-person training courses? All types of training have been suspended except for critical training, which are being implemented with all necessary safety precautions taken into account. Please refer to ITD Safety Training Division Superintendent for guidance and more details.
I work in Dhahran but live in Ras Tanura. Can I go from work to home, which means passing through Damman, after the 3pm curfew? Please discuss remote working with your supervisor. If you need to physically go to work, you will need a curfew waiver. Your supervisor can assist you with acquiring this.

About our response

Chapter 4

The world depends on us, and we are committed to delivering – for our people, our communities and our global customers. This page is a single point of reliable information and guidance for Aramco employees, so that we can overcome the COVID-19 challenge together.

Our people

Our 70,000 men and women work tirelessly to bring energy to the world. Our people are our most valuable resource, and we are committed to protecting their safety.

We are instituting measures to minimize the spread of the virus, limiting exposure to potential at-risk individuals, cancelling events, and taking meetings and training programs  online.  Our dedicated teams are disinfecting public and office spaces, setting up additional hand sanitizer stations, and putting up educational posters throughout our facilities. We're also educating our employees on the risks and precautionary measures they can take to protect themselves, offering regular advice, guidance and a dedicated advice hotline.

Our communities

We are more than just a company; we are a community. A community that includes families, neighbors and friends.

To ensure their wellbeing we are closing our schools, recreational facilities, restaurants, playgrounds and other non-essential locations. Our people are communicating the most up-to-date health and prevention advice, and providing guidance on how to home-quarantine safely. But we also know life must go on, and are giving regular updates about available services, such as buses, commissaries and pharmacies. Our employees are instrumental in driving this continuity, ensuring facilities are sanitized, groceries are stocked, and driving our workforce to their destinations.

Our operations

Despite the present global challenge of COVID-19, we remain committed to the reliable production and supply of energy – the cornerstone of our company and our promise to our customers.

We already have inbuilt systems for managing global crises, and have never missed a shipment for operational reasons. Those same systems are in place now, so that we can continue to deliver to the world. We have increased preventative measures across our facilities to ensure they are protected from contamination, and are continually sterilizing workspaces and instituting health checks across our teams. Our dedicated employees are keeping the energy supply flowing; to the markets, the manufacturers, and the municipalities. The continuity of daily life has never been more important.

For up-to the-minute updates on COVID-19 around the world, please visit the Ministry of Health website