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Retiree Services website User Guide

The Retiree Services website has been developed for Saudi Arab retirees so you have quick and easy access to all of the services available to you.

Please follow the steps below to get started using the Retiree Services website.

1. Request a username by calling 1HR at 013-877-7777, or by visiting your nearest HR service center after retirement (see locations below).
2. Create your account password by calling (013) 872-2222 option 7 then 1, and follow the given instructions. (Please wait 30 minutes before logging in using your new password).
3. Access the Retiree Services website through one of the following ways:
    › From a computer:
    › From a mobile device (phone or tablet):
    › From Saudi
         › Click on the e-services portal in the top right

Once the site opens on your computer or mobile device please follow the steps below:

    1. Type in your username and password
    2. Click on Log On
    3. An SMS code will be sent to your registered mobile number (this will occur every time you log on)

Once the home page of the Retiree Service website opens you will find a convenient list of all of the services.


Dhahran (Main office) Al-Midra Tower, 1st floor, W-112
Dhahran (Satellite Offices)
- JHAH (Bldg. 60, Ground floor, room # 0047)
- Dammam Office Building (DOB/R-201)
- Tower Building (Ground floor, room # T 160-A)
Ras Tanura
Admin Building, R-1700
Admin Building, E-1200
Jiddah Musaidiya Building, R-100
Riyadh Najd Shamal Building 900, Room 108
Yanbu’ NGL Admin Bldg.056, G-Floor, R- C0072
‘Udhailiyah East Admin. Building # 1001/E 1230 & R- E 1235
‘Mubarraz R-E-118, C-G, Floor 0, Admin East (Bldg. 8876)

• If you forget your username or you need to change your mobile phone number, call 1HR (013) 877-7777.

• If you experience technical issues, please call IT on (013) 872-2222 option 7 then option 3.

• For Arabic version instructions please visit